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Discount Code offered by Fitbit support not Working for currently available Pixel Watch

‎10-29-2025 18:17

‎10-29-2025 18:17

Hi everyone,

Like many others, I ran into the well‑known boot loop problem with the Fitbit Charge 5. As a result, support offered me a discount on a new Fitbit or Pixel device.

The problem is, when I tried to use the code:

  • It didn’t work on the Pixel Watch 4 (understandable since it’s new).

  • It also failed on the Pixel Watch 3, even though support initially suggested it should apply.

  • Later I was told it only works on Pixel Watch (1st gen) and Pixel Watch 2, but the Pixel Watch 2 isn’t available in the U.S. Google Store, so I can’t redeem the offer at all. 

I’m a Google One subscriber and have been a loyal Google customer since the Pixel 3 XL, continuing to choose Google devices even though most of my family and friends use Apple. It’s frustrating that I’ve spent a lot of time on this issue without a real solution.

Has anyone else run into this? Is there a workaround or a way to get the discount honored on a currently available Pixel Watch in the U.S.?

Thank you!

Best Answer
0 Votes
2 REPLIES 2

‎10-30-2025 08:04

‎10-30-2025 08:04

Hi @sam4horizon and welcome to the forums. 

Thank you for your participation in the community. I'm sorry to hear about this situation regarding the discount code. 

Could you confirm whether, during the code entry process, you copied and pasted it or attempted to transcribe it?

Please let me suggest you: 

  1. Try copying and pasting the code.
  2. Try with a different browser and copy and paste the code. 

If none of the options work, please contact support again, as they have the right tools to find your options.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer

‎10-30-2025 17:23

In response to MarioSFitbit

‎10-30-2025 17:23

Hi Mario, 

I copied and pasted the discount code directly from my email, and also tried using it in Incognito mode and in another browser. Each time I get the same error: “Promo code doesn’t apply. Check the cart and promo details.”

Before posting here, I contacted FitBit support. Their response was that they had mistakenly communicated the code would work on Pixel Watch 3 watch, but that it should work for Pixel Watch 2. I explained that the Pixel Watch 2 is not available in the U.S. Google Store, so this isn’t really a solution.

The final suggestion I received was simply to “wait until it becomes available,” which feels like an odd and unhelpful response given the circumstances.

Has anyone else experienced this issue, and if so, were you able to find a workable solution?

Thank you!

Best Answer
0 Votes