help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 - Recurring loop

‎10-29-2025 17:10 - last edited on ‎11-01-2025 10:20 by Fitbit Moderator

‎10-29-2025 17:10 - last edited on ‎11-01-2025 10:20 by Fitbit Moderator

I have attempted to reboot multiple times and unable to make any process.  I have read all of the forum solutions and none of them work.

Moderator edit: updated subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎10-29-2025 19:10

‎10-29-2025 19:10

Hi @janellevdvelde - rebooting to the Fitbit logo is generally terminal as it is probably impossible to start a factory reset before it reboots.

You could try letting it run down completely so that a long button press does nothing at all, then charging for 30 minutes and trying a factory reset with the button while charging.

It is unlikely to work because the watch is in an error state.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎11-01-2025 10:19

In response to Guy_

‎11-01-2025 10:19

Hi @Guy_ and @janellevdvelde. Welcome to the Fitbit Community! It's great to have you here!

Let me help you with the Recurring loop issue you've been experiencing with your Sense. I appreciate the time you have spent in the research towards the resolution of this issue. Thank you @Guy_ for your suggestions.

Usually, a factory reset is an invasive procedure that may be attempted if a terminal situation arrives with the device as @Guy_ says. Invasive because you'll need to set up the device from the beginning and all apps that have already been installed on the device will be deleted.

In order to better understand the loop you are experiencing, may you describe in detail the loop you are experiencing so we can together offer a more precise solution? I mean, sometimes the loop includes a Fitbit logo, but sometimes it  may be a little different. Thanks in advance.

Best Answer

‎11-01-2025 16:24

In response to DavidFitbit

‎11-01-2025 16:24

Thanks David. I returned the device to JBHiFi and it was replaced.
Best Answer

‎11-12-2025 06:56

In response to janellevdvelde

‎11-12-2025 06:56

Hi @janellevdvelde, thank you for your response.

I'm glad to hear that you were able to resolve your situation by returning your device to the retailer.

It was a pleasure to help you. I remain at your disposition if you need any further information.

The main goal of the community is to provide you with user-friendly resources so you can troubleshoot on your own.

Feel free to come back and participate in the community. That's how forums grow!

Best Answer