About ExAlaskan

Hi @KriCro - I rebooted my phone and that corrected the issue for me.  Might be worth a try if you have not done that yet. ... View more

Hi @PonyRunner007 -- Our two Sense 2 trackers started giving us sync problems. Tried all the steps suggested and they would only intermittently sync. Turned out we bought new laptops and had over 6 systems, a few Kindle Fire readers, and a couple of Android phones all blasting Bluetooth. Turned all the Bluetooth devices off and now both trackers sync reliably.  We’re attributing our problem to interference…at least for now. Just something to think about... ... View more

Hi @jennygymnasium -- just curious what you mean by "didn't work." Do you still get the banner(s) with no X in the upper corners?  If the X is here, does it close the banner when pressed? What Android phone are you using? Maybe providing some answers will help someone suggest items that might help you get this working 🙂  Sorry, I can't be much help because the banner issue is resolved on all the devices we have. ... View more

We just open the FitBit app>tap the icon upper right (normally your picture)>Tap Help -- App version is at the bottom of the window. ... View more

Version 4.48 is working great for us on our Samsung phones.  At the start of the day we often get a banner like "Ready to hit your target today?" -- we simply use the X in the upper right side of the banner and close the banner out.  Goes away and all is well.  Just an example of how this is working for us.  YMMV ... View more

We have four devices with the Fitbit app installed.  Finally got updates (via Playstore) to all of them over a 1 week period.  New version fixed the banner issue on all the devices.  Patience is the answer 😀 ... View more

Yay!  Just got Version 4.47 update on one of our phones.  Yes, the banner problem appears to be solved.  Who would have thought getting the ability to close a banner using a small "x" in the upper right-hand corner would bring such joy 🎉  Sometimes it's the little things. Thanks to @MarioSFitbit and @JuanFitbit for helping work this issue.  All will be good in Fitbit land in our household once we get updates on all our devices.  So until the next time... ... View more

Just received Version 4.46 on another Samsung phone we have. Same results that I reported in post from 6_24_2025. Still have the "FitBit Labs Experiencing symptoms?" panel with no way to turn it off. Did a forced stop, cleared cache. and even rebooted phone. Fingers crossed…but no joy. Guess we’ll just wait for the new version that will fix the issue mentioned in a 6_25_2025 post. Holding my breath even if it takes so long I turn blue…haha ... View more

Well here's a screen capture from one of our A_32_5G phones. Maybe it's just not available for your version phone or country?  Doesn't really matter, it did not fix the issue anyway.  Hope they come out with fix soon.  It is not a show stopper for us, just an annoyance.  How hard is it to scroll down to the rest of the info we want to see anyway 😋 ... View more

Hi @RiekoC - thanks for the update.  Do you have a version number for the new update?  I ask, because if it's version 4.46, that did not fix the problem 100% on one phone we installed it on (as reported in an earlier post in this thread).  Fingers crossed it's a newer version than 4.46 with a complete fix.  Time will tell 🙂  ... View more

Some progress...I think.  Just updated app to Version 4.46.  Two of the three banners had an "X" in the upper right corner to close them.  The only panel left with no way to close it is the one labelled "FitBit Labs Experiencing symptoms?"  Went through the "Get stated" process and did not find a way to close/disable that panel.  So far the two panels with the X did close and have they stayed closed even after closing and opening the app.  Guess two out of three is better than nothing ¯\_(ツ)_/¯ UPDATE - opened and closed the app a few more times and one other panel popped up.  Don't remember what it was because it had an X to close it with.  So it's back to just the one "Ready to upload your first lab report? panel.  Still an improvement (I think)  🙂 ... View more

Darn, had my hopes up...haha.  Was also excited when I saw Version 4.45 on one of my phones.  No luck there and I have not been able to update to that version on all of our phones yet.  Guess we'll just keep fingers crossed that it gets fixed. ... View more

Hi @angielsw99 - are you using an Android phone?  Assume so since this is in the Android app section.  What version of the app are you using?  I'm still on version 4.44.2.  The banners still do not go away and I think I'm following the steps you describe.  ... View more

Just installed Fitbit app version 4.44.2 (Android) and it fixed nothing.  In fact, I now have two panels that I cannot get rid of.  The new "Survey button" on the Fitbit Labs "Ready to upload you first panel" does not appear to enable any way to get rid of the panel (that I can see).  The second Fitbit Labs "Experiencing symptoms?" panel just has a "Get started" button.  I hesitate to hit that button based on past bad experiences with this whole app situation. Come on Google...HELP!  How hard can it be to get an opt out button or settings?  SIGH ... View more

I'll start with --  Samsung AFiftyFour - FiveG running Android 14 with latest security updates.  (System would not allow numerical model for me).  Fitbit app on phones is Version 4.43.1 ... View more

Reported using the feedback option.  Guess we'll see if it has any impact.  This seemed to start around the time we updated to version 4.43.1 app on both my phone and DW's!  Annoying... ... View more

Hi @Martina2234 - see if this help article has something that helps.   https://support.google.com/fitbit/answer/14225533?hl=en#zippy= ... View more

Thanks @JohnnyRow -- Thanks for the quick response. Incomplete and/or outdated FitBit documentation is frustrating.  One section of the Sense 2 manual links to a page that directs you to use the fitbit.com page to change this setting (when using an Android phone).  That does not work.  No surprise since I don't think the fitbit.com help page is even supported or updated now. We have two Sense 2 watches in the house.  What's interesting; one shows the sleep sensitivity at Sensitive and the other shows Normal.  Cannot change the setting for either device on either App.  Could have sworn we changed the setting on one watch to sensitive using the App after we had issues with the Sense 2 not reporting the sleep correctly.  Maybe this setting was disabled/removed from the latest App version.  If so, you would think they would remove the setting panel. Oh well ¯\_(ツ)_/¯ ... View more

Hi @Cmarrone -- We have two Sense 2 watches in our household.  We are able to download and share ECG reports with no issues.  We are using Fitbit App Version 4.28.3 on Samsung phones.  The Sense 2 watches are at Firmware version 60.20001.210.26.  We don't do anything special to use this function.  Just wanted to share so you know someone can get the ECG reports to work 🙂 ... View more

We ordered these for our Sense 2 watches -- https://www.amazon.com/gp/product/B0BPLRVS9V/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 Hope this helps! ... View more

Hi @Ranganna - I start by trying a restart on the Sense 2. To restart your watch, press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Restarting your watch doesn't delete any data. NOTE:  Sense 2 has small holes on the device for the altimeter, speaker, and microphone.  DO NOT attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage Sense 2. ... View more

Thanks @phatbitzr for the response.  So much for my theory ¯\_(ツ)_/¯  I'm just not sure with Fitbit anymore 😕 ... View more

Hi @phatbitzr -- We have the same thing going with our two Sense2's.  Both Android apps are at version 4.25.2.  The only difference, one Sense has the latest Firmware update (60.20001.210.26) and the other one does not (60.20001.194.86).  The unit with the old firmware has the old display as you describe it. What version of firmware are you running on the Sense2's?  FWIW - We decided to stay on the old firmware version on the one unit after reading all the issues and bricked devices after the update.  Was not going to push our luck twice! Wondering if the device Firmware version has an impact on how the Android app 4.25.2 responds?  Maybe someone (moderator😉) can answer this?  And this could be completely unrelated 😋 ... View more

Just updated the Android Fitbit app to 4.23. Don’t see anything about the app update in the Community (still has comments for the older 4.22 version). Now get a notification (red dot on icon in app) that there is new firmware available for the Sense 2 watch after updating the Fitbit app. Did not get firmware update notification with the old 4.22 app version on one of the sense 2 watches we have. Note -- we have already updated the firmware to 210.26 on one of our Sense 2 watches several weeks prior to the app update with no problems. The app did give an firmware update notification.  After reading the responses in the Community, we’re a little concerned about updating the firmware to 210.26 on the remaining watch. Sorry if this confuses anyone since we’re talking about both an app update and a watch firmware update in the same thread. Has anyone updated to the 210.26 firmware version after updating to the newest version of the Fitbit app (4.23)? @asiayeah - did you update firmware after updating to Fitbit app 4.23?  Just wondering, doubt there is any interaction but thought it was worth asking 😉  FWIW - we are in the US. ... View more

@SunsetRunner wrote: I updated and tgen lots of things wouldn't work. I had to reset to factory setting and it took me back to before this update. It now works properly. I have just had the update appear again. I won't be using it until I am sure it is working properly now. Have not noted any issues since my upgrade, but maybe I'm not a power user or simply have not seen anything.  Getting nervous after hearing others comments about problems.  Wish I knew what specific problems to look for. Agree with others that the roll out is probably delayed because of problems.  We have a second Sense 2 in the house and will adopt the "No Update" until we're sure the update is working properly approach.  Thanks for sharing! ... View more

Hi @HMC1234 - have you tried restarting your watch? To restart your watch, press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Restarting your watch doesn't delete any data. Worth a try . . . and 10 seconds seems like forever when holding the button 🙂 ... View more

Hi @MYOHMY - Can't speak to the update rollout in UK.  But can confirm it's seems a little slow in the U.S. too.  We have two Sense 2 trackers; one got the firmware update on 7/26 but the other one has not.  I know, patience is a virtue 😋 ... View more

Hi @Ajay4700 - here are some information from the Fitbit Help Center - Why isn't my Fitbit device's battery charging? This includes some initial things to check that might help.  Others might have some suggestions too!  Hope this helps. ... View more

We received the update option on one tracker and not the other on the phone apps (two Sense 2 trackers in our house).  As @YiG said, they normally roll them (updates) out in batches.  So we patiently wait for the second one 😐  Hang in there . . . ... View more

Started pulling together some of the information about the update once we got the notice it was available.  Some online articles mention improved HR accuracy, but some do not.  Noticed that the “Official” Fitbit Help Center information didn’t have anything about the HR accuracy (for the Sense 2) so posted the short summary from the Google Fitbit page. Maybe one of the Moderators has an inside track (or source) that can clarify the HR accuracy question 🙄 ... View more

A short summary copied from the Fitbit Help Center that gives information about Version 210.26 for the Sense 2   ... View more

Here you go -- one before and one after BEFORE   AFTER   Hope this helps! ... View more

Just noted that the update was available on one of our Sense 2 trackers.  Did the update.  Took about 5 minutes and went smoothly . . . not bad.  Not sure how we will confirm the changes, especially since we don't use YouTube music.  Decided to charge tracker to 100 percent and will monitor battery use to make sure all is well in that regard.  Hopefully others will weigh in with their experience with the update! ... View more

Hi @Wrisaj  Check and see if “Find my Phone” is installed on your Sense 2. 1. In the Fitbit app on your phone, tap the upper left-hand icon (battery percentage). 2. Select your Sense 2. 3. Choose Gallery. 4. Tap Apps. 5. Select Find my Phone. From there, you can install the app within your Sense 2. Once that process is complete, your Sense 2 will be able to ping whatever device you have connected. While the app likely won’t help you find a truly lost device, it does come in handy more than we’d like to admit.  The app was not installed by default on either of our Sense 2 devices. Hope this helps! ... View more