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Hi @Renlag13  Thanks for letting us know that you were able to restart your Charge 6 using the Settings tile and that's it back to charging & syncing properly. If you have any other questions, we're here to help.  ... View more

Hello @Russmattlinz47  Please give us more details on what issues you're seeing. Also, please let us know what troubleshooting you've tried so far for your sleep tracking issue so that we don't suggest those. ... View more

Hello @mdresske  You should be able to manually log your run in the Fitbit app. This help page (<-- click) has the instructions for manually logging an exercise.  Another option that you have is using your phone to track your run. You can add your phone to your Fitbit app and use it to manually start & stop your run. This help page (<-- click) has more information on this feature.  ... View more

Hi @Luna2002  Thanks for letting us know that you got your exercise auto detection time fixed.  ... View more

Hello @Mcriscuolo  You will need to contact Fitbit Support (<-- click) about the issue with your Charge 6 and band. Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3, which has the options for contacting Support.  ... View more

Hello @Renlag13  This help page (<-- click) has the 3 ways that you can restart your Charge 6. Try using the method where you put your Charge 6 on the charging cable, then take it off. Since you mention that your Charge 6 isn't charging when you attach it to the charging cable, have you checked the charging block to make sure it's good and the pins on the charging cable? Sometimes, the pins get stuck in the down position and your device won't charge.  ... View more

Hello @Jennysfer  When this happens to me, I turn off the reminder notifications, do a manual sync, turn the reminders back on, do another manual sync, and restart my device.  This help page (<-- click) has the instructions on how to restart your Charge 6.  You could try just restarting your Charge 6 to see if it will give you the hourly reminder notification. Sometimes, that's enough to get the notifications again. If you don't get the notification, then try turning the reminders off, then on like I described.    ... View more

Hello @Lorijp  Your Charge 5 and Fitbit app need to sync in order to get your tracked data in the Fitbit app. Most users open the Fitbit app about twice a day - in the morning to see their sleep data and in the evening to see their steps, distance, cardio load, activity data.  The Fitbit app often starts the syncing process when you open the app. If you continue to have syncing issues with your Charge 5 and the Fitbit app, you might want to try setting up your Charge 5 as a new device in the Fitbit app. Basically, you go through the same setup process in the Fitbit app as if you just got your Charge 5. Doing this often clears out issues and improves syncing between your device and the app.  ... View more

Hello @Tay3  Thank you for taking the time to provide additional information.  You're on the latest version of the Fitbit app, 4.57, that just started rolling out. But you are still experiencing syncing issues after installing this update? If so, please use the Feedback option to report this issue.  Tap your picture in the upper right of the Today page in the Fitbit app Tap Feedback in the menu that opens. If you see Report issue in the menu, tap that instead. Complete the prompts and submit The Feedback and Issue reports are received by the team for review.  BTW, I've seen users report that clearing the cache, followed by Force Stop for the Fitbit app on the phone helps with the syncing issue.  It's concerning that you are not getting HRV and breathing rate info. I looked at the help page that includes info on HRV (<-- click), but there's no recommended troubleshooting. The help page on breathing rate (<-- click) also doesn't provide any recommended troubleshooting.  Although I'm not sure that this will help, you could try turning Heart rate off, then back on in the Settings tile of the Charge 6.  Swipe down from the clock face until you get to the Settings tile (last one) and tap Swipe up to see Heart rate. Turn it off. Restart the Charge 6. Follow the above step and turn Heart rate back on Something else that you could try is cleaning around the sensor on the back of your Charge 6. You can use a soft brush dampened with water to gently brush the area around the sensor and dry it with a soft cloth. This will remove any small amount of debris, lotion/soap residue that might be affecting the optical heart rate sensor.  If these suggestions don't work to restore your HRV and breathing rate readings, I'm not sure what else to suggest.  ... View more

Hello @BWLim  I've noticed that the SpO2 reading is routinely the last one to show up in my Fitbit app. Sometimes, it doesn't show up for at least an hour or so.  Does your SpO2 data eventually show up?  ... View more

Hello @mikeulator  You are able to edit your sleep log, especially when it is broken up into 2 or more separate logs. This help page (<-- click) has the instructions.  Regarding your other suggestions, you can submit those as feature requests in the Product Feedback forum (<-- click). You might want to check to see if there's already a feature request that matches or is similar to yours. I understand that the developers monitor the Product Feedback forum to see what features are being requested for potential future implementation.    ... View more

Hello @Rachelowensims  I've seen other Charge 6 users report that their syncing issues were fixed after installing the app update to version 4.57. Hopefully it won't be too much longer before the update is available for you to install.  ... View more

Hello @Luna2002  This help page (<-- click) has the instructions for changing the time for automatic activity detection. Were you able to get to the Activity detection section and make the changes back to 10 minutes? If you can't get the automatic activity detection back to 10 minutes, you may need to manually start & end your walks on your Charge 6 until the issue is fixed in the app.  ... View more

Hello @RustyG026  Unfortunately, the Driving activity hasn't been working right for a while now. Users have reported that even if they are able to select Driving as an activity, it no longer removes the erroneous steps tracked.  As far as I know, the team is aware of this issue. However, I haven't seen or heard any update as to when this issue will be fixed.  ... View more

Hello @Tay3  The team is aware of the syncing issue with the Charge 6. I've seen a few users report that they no longer having syncing issues after installing the latest app update to version 4.57.  Which version of the Fitbit app do you have? To check: Tap your picture in the upper right of the Today page in the Fitbit app. Tap Help in the menu that opens The Fitbit app version information will be on the Help page By any chance, are you also having issues with heart rate tracking? Do you see a green light on the back of the Charge 6? The light is the optical heart rate sensor.  Are you having issues with any other health metrics that are usually tracked during sleep?  ... View more

Hello @SimonCreek  Since you've had your Charge 6 for over a year, it seems to me that you are very familiar with the sleep tracking feature. Still, it might be worth checking out this help page (<-- click) on sleep tracking. There might be a nugget of helpful information.  In addition to the troubleshooting mentioned on the help page, some users have reported they get better sleep tracking when they wear their device on the inside of their wrist. Although I'm not sure that this will work in your case, it might be worth a try.  ... View more

Hello @Kiralu76  My apologies if you have already reviewed and followed the instructions on this help page (<-- click) to turn off notifications.  Which notifications are you trying to turn off? ... View more

Hello @Wrydrey  Please consider adding your vote & comments to this feature request (<-- click) to enable Fitbit Ace LTE friends to message each other.  You can also submit this suggestion using the Feedback request in the Ace LTE app: Tap your picture in the upper right of the Ace LTE app Tap Feedback in the menu that opens Complete the prompts and submit Feedback reports are received by the team for review.  ... View more

Hello @Rachelowensims  I have gotten confirmation that the team is aware of the syncing issue with the Charge 6 and they have been working on a fix. However, a timeline for the fix wasn't mentioned. There's an update for the Fitbit app that started rolling out last week, I believe. I don't know if this update has the fix for the syncing issue. If I see confirmation that it does, I'll report back. BTW, I've seen that doing Clear cache followed by Force Stop for the Fitbit app on your phone helps to get your device to sync with the Fitbit app. You might consider trying this method as it's easier than having to restart your phone.  ... View more

Hello @halfpint0319  When I look at the metrics tracked in an Elliptical activity, steps isn't listed. That would explain why you're not seeing steps for your workout.  You might consider tracking your Elliptical session using the generic Workout activity. I know that tracks steps as one of the default metrics.  ... View more

Hello @Mselle  Based on the posts I've read, even if you do select Driving as the activity, it won't prevent tracking steps from the vehicle's movement. That part of the Driving activity feature isn't working as it did in the past.  ... View more

Hello @pprain , I've worn a Charge 5, which is pretty much the same size as the Charge 6. It didn't stick out much more than a standard wrist watch and it didn't get in my way.  If you have a store, like Best Buy, which has the model on display near you, you could see the device in person then decide if it will meet your needs.  ... View more

Hello @Sheski  Have you tried clearing the cache for the Fitbit app on your phone/mobile device, followed by Force stop? This method has worked for users to get their Charge 6 and Fitbit app to sync.  ... View more

Hello @Jkf00  Please let us know what troubleshooting steps that you've tried so far so that we don't repeat those.  ... View more

Hello @Dufort28  Based on the information that you provided, it sounds like something isn't right. Since you're manually starting your workout on your Charge 6, it should display your workout when you finish & sync to your Fitbit app.  I know there was an issue where users doing a spinning session weren't getting any cardio load. However, that issue was fixed in an app update. Yours is the first report that I've seen so far where a workout isn't showing the Fitbit app as an exercise/activity. I'll be monitoring for additional reports of a similar issue.  For now, please submit this using the Report issue or Feedback feature in the Fitbit app, whichever is available to you. Tap your picture in the upper right of the Today page in the Fitbit app Tap on Report issue in the menu that opens. If you don't see Report issue as a menu option, tap Feedback.  Complete the prompt and submit The Issue & Feedback reports are received by the team for review.  If I come across a thread on a similar issue that you're experiencing or any updates, I'll report back and let you know.  ... View more

Hello @RyanNeal  Please submit your feature request in the Product Feedback forum (<-- click). I understand that the developers monitor this forum to see what features are being requested for potential future implementation.  When you submit your request, please consider replying to this thread with a link to your request so that other users can add their vote & comments.  ... View more

Hello @mrs123  You might try clearing the cache for the Fitbit app on your phone, followed by a Force Stop. That might clear whatever is preventing you from making the necessary location/timezone change.  ... View more

Hello @Jsolanojr  Contacting Support (<-- click) may be the best option to get your account fixed. They have the tools & access to see account information which we don't have.  ... View more

Hello @SoftHearted  As mentioned, the Public Preview app is a work in progress. Because of this, the team made it easy to switch back & forth from the Public Preview and the regular Fitbit app so you still have access to the "missing" features. If you can see your real time heart rate in the regular Fitbit app, you can switch to the regular app when you do your workout so you can monitor your heart rate. When you finish your workout, you can switch back to the Public Preview.  ... View more

Hello @Vanito  I'm sorry to see that you didn't get the level of support that you should have.  This help page (<-- click) describes the reset process to use when the password is forgotten. It's a bit concerning that you tried resetting from the Ace LTE app and the device didn't reset as it should have. I suggest trying to reset the Ace device from the app at least one more time following the steps on the help page. There's a second method described on the help page that you can try if the reset option from the app still doesn't work. Please read through the steps carefully as it is a bit complicated since you will need to press & hold buttons in a specific order.  Please let us know if you were able to successfully reset your son's Ace device.  Just to share with you, shortly after I got my Pixel Watch 2, I set a pattern security lock. However, I wasn't able to unlock my watch since I couldn't remember the correct pattern I had just set. All this happened only a couple of minutes after I had set the pattern. I had to do a factory data reset on my watch. The support rep should have been a lot more understanding & compassionate with your situation. I know that I would have since I've personally experienced a similar situation.  ... View more

Hi @tcat007  It's an update for the Fitbit app. ... View more

Hi @tcat007  In some cases, the data is there. However, the bug is causing the issue where the data isn't showing in the app. Case in point: I had to edit my sleep log a few weeks back when it was broken into 2 logs. After I combined them, the sleep stages graph didn't update in the app. Instead, it displayed a blank section for the first couple of hours which was the beginning of my sleep tracked a separate log. Yet, the sleep stages graph on my Pixel Watch 4 showed sleep stages for those hours.  When I get the app update, I'm going to see if I can find that night where I had to combine the 2 sleep logs to see if the graphs got updated.  ... View more

Hello @amymurray122  I expressed my opinion based on what I see & interpret in the app. That doesn't necessarily mean that I'm right.  I've had the Cardio Load feature ever since it was released for the Pixel Watch 3 and am well aware of how some users feel about this metric. I do agree that the daily Cardio Load Target range can often be way too confusing & frustrating. Personally, I prefer having Cardio Load as a weekly goal rather than a daily goal. The weekly goal gives me more flexibility on which days I workout and rest, rather than be dictated by a daily target range. FWIW, I haven't seen the same level of Cardio Load complaints from Public Preview users.  In my opinion, I think that Fitbit will continue to promote Cardio Load as a main goal & metric. Whether or not the Public Preview will eventually allow editing the Cardio Load spot will be up to the developers.  ... View more

Hello @bookbrowser56  I moved your post from the Charge 5 product help forum to the Android app forum, a better fit for your question. To change your sleep sensitivity setting Tap the Sleep duration tile on the Today page to open the Sleep page Tap the 3 vertical dots in the upper right of the Sleep page Tap Sleep settings in the mini menu that opens Tap on Sleep sensitivity on the Sleep settings page. This will open a mini popup where you can change the sensitivity. Tap Save after making the change.  ... View more

Hello @JRzMom  The Public Preview app is still being developed. I expect that the Focus dashboard on the Today page will eventually include more customization options.  It appears to me that the Cardio Load will stay in place as a weekly goal focus. The 3 on the right look to me to be more of metrics that are monitored daily, with the exception of Work out days.  For now, please submit your suggestion using the Feedback option in the app: Tap your picture in the upper right of the Today page Tap Feedback in the menu that opens Complete the prompts and submit.  The feedback reports are received by the team for review.  ... View more

Hi @Naterade  Thanks for the recommendation on following up on untreated obstructive sleep apnea. It helps others to know that something like sleep apnea can lead to more serious health problems.  Thank you again for taking the time to share with us all.  ... View more

Hello @Naterade  Thank you for sharing your story. That sure sounds like a very scary situation. We're glad to see that you got medical help who got you stable.  If you haven't had a chance to review this help page on Irregular Rhythm notifications (<-- click), you might find it helpful.  ... View more

Hello @tcat007  Just to confirm, your wife doesn't have any tattoos or scars on her wrist where she wears her Charge 6.  One thing your wife could try is wearing her Charge 6 on the inside of her wrist at night. Some users who have problems with consistent sleep tracking have reported that they get better sleep tracking when they wear their device on the inside of their wrist.  Please let us know if this helped her get better sleep tracking.  Also, just to let you know, there's currently an issue on the Fitbit side where editing the sleep log doesn't update the sleep stages graph or sleep score. The team is aware of the issue and has been working on fixing the problem. I understand that an update to the Fitbit app, ver 4.57, should be rolling out soon and should contain the fix.  ... View more

Hello @Saskiamr  Have you had a chance to try plugging your cable into a different charging brick? If you don't have a different charging brick, you can try using your computer/laptop and see if your device charges. If it charges, then the problem is the charging brick. If not, the problem is likely with your charging cable.  How long have you had your Charge 6? If it's been less than a year, you could try contacting Support (<-- click) and let them know that you have a defective charging cable. You might qualify for a replacement cable.  ... View more

Hello @BunkyFit  I replied to your post on a different thread (<-- click) where you reported this issue.  ... View more