LATE SEATING
We will attempt to accommodate latecomers, but we cannot guarantee seat availability or location. Tickets will not be refunded.
As a courtesy to other patrons and to the performers, latecomers and those who exit the theatre during the performance will not be admitted into the house until an appropriate interval (determined by the performance management).
Any empty seats may be released 10 minutes before the performance.
CANCELLED, POSTPONED, RESCHEDULED, AND MOVED EVENTS
If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event and inform you of any refund, credit, or exchange procedures. For exact instructions on any canceled, postponed, rescheduled, or moved event, please check your email used at the time of purchase, the event information online, or contact us at boxoffice@hspvafriends.org.
CAMERAS
Photography and audio/video recording are strictly prohibited at Kinder HSPVA ticketed events. Offenders may be removed without a refund.
FOOD AND DRINKS
Concessions are sometimes offered in the Commons for you to enjoy during intermission. Food and drinks are strictly prohibited in all performance spaces at Kinder HSPVA. Per HISD policy, alcoholic beverages are never allowed on the Kinder HSPVA campus.
ADA SEATING
ADA accessible and companion seating is available in all venues.
For performances in the Denney Theatre with assigned seating, ADA accessible seating is indicated by green/wheelchair icons. Please contact the box office for assistance in purchasing these seats. By selecting an ADA accessible seat, you acknowledge that you or a member of your party requires the features of the accessible seat or wheelchair space. The purchase of ADA accessible seat or wheelchair space by non-disabled patrons is prohibited and will result in seat relocation or forfeiture of the tickets and any ticketing cost.
For general admission performances, please arrive early to select your seats. If you need assistance, please contact an usher. For late arrivals, we cannot guarantee that your party will be able to sit together.
If you have any questions about accessibility in a particular venue, please email boxoffice@hspvafriends.org.
SMOKING & ALCOHOL
In accordance with HISD policies (Texas Education Code 38.006 and 38.007), alcohol, smoking, and using e-cigarettes or tobacco products are prohibited at Kinder HSPVA.
APPROPRIATE CONDUCT AND LIABILITY
Kinder HSPVA faculty and staff reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with Kinder HSPVA personnel and posted signs. Your use of a ticket acknowledges your willingness to appear in photographs taken in public areas of Kinder HSPVA, releasing liability resulting from use of such photographs. Titles, artists, dates, and prices are subject to change.