Cameyo is a Virtual Application Delivery (VAD) platform, designed to help your organization deploy apps remotely to managed devices in a secure way.
For a comprehensive breakdown of what is and what is not covered by Google's support services, refer to the stated support details in your contract.
Note: For Private Preview and new customers only, features within the scope of support are specified here.
What we support
Google provides support for issues directly related to the functionality and performance of the Cameyo platform and its core Virtual Application Delivery (VAD) features. This includes:
- troubleshooting unexpected VAD behavior
- providing guidance on VAD usage
- addressing VAD platform outages
What we do not support
Certain areas fall outside our standard support scope, such as:
- troubleshooting third-party applications
- underlying operating system issues not caused by Cameyo
- customer-specific network infrastructure problems
Services like customized development, extensive training, or in-depth consulting are typically handled as professional services and are not included in standard support tiers.