Troubleshoot Google Fi activation errors

If you contact support because of unexpected SIM notifications or your device shows 2 active Google Fi SIMs, you must take the following steps:

1. Remove any Google Fi physical SIM cards.
2. Download the Google Fi app .
3. To activate or reactivate with an eSIM, complete the steps.
   • If unexpected SIM behavior persists after the physical SIM card is removed and reactivation is completed, reboot the device.

For full connectivity, update your Google Fi app to the latest version.

1. On your device, open the Play Store app .
2. At the top right, tap your Profile picture or Initial Manage apps & data Updates available.
3. On the list, select the Google Fi app .
4. Tap Update.
   • If you find "Open" instead of "Update" next to the app, the app is already up to date.

Check if your device can activate with eSIM. Check your phone's compatibility.

If compatible, you can remove your physical SIM card and start your eSIM activation.

If your device can’t use eSIM and you must replace your SIM card, order a replacement on your Google Fi account.

1. On your device, sign in to Google Fi.
2. Select Order SIM card.
   • Order a SIM card.

To activate Google Fi talk and text service, follow the instructions in the:

• Google Fi app
• Setup Wizard flow on Android

Tip: Do not download the Google Fi app on devices intended for data-only SIM use. You can’t activate Google Fi service with a data-only SIM card or eSIM. Learn how data-only SIMs work.

Your sign up process is incomplete. To complete the process:

1. On your device’s browser, go to fi.google.com/signup.
2. Complete the sign-up flow.

Tip: After you sign up, the browser redirects to the "Account Management" page.

Before you use Google Fi internationally, activate it within the US.

We grant exceptions for:

• Active or reserve military who serve abroad.
• State Department employees who serve abroad.
• Dependents who are part of the same group plan.

Learn about military & state department exceptions.

If this applies to you, verify your government status. After SheerID verifies you, you can activate Google Fi outside the US.

Your phone can't be activated at this time. For assistance, contact the person or location where you purchased the device.

Number lock is turned on.

To successfully activate, you need to turn off Number lock. Once fully activated, you can turn it back on.

1. On your device, sign in to your Google Fi account.
2. Under "Phone settings," select Privacy & security.
3. Under "Number lock," select Sign in to manage Number lock.
4. Re-enter your account credentials.
5. Turn off Number lock.

You may be trying to activate a permanently inactive or deactivated physical SIM card. If your device:

• Is eSIM-compatible:
  1. Confirm your device's manufacturer.
  2. Activate with eSIM.
• Isn’t eSIM-compatible:
  1. Order a SIM card.
  2. Try to activate with a new SIM card.

Your eSIM is likely unusable.

• For activation to work, use a SIM card or a different device.
• If you don’t have a SIM card, order a SIM card.

This error code indicates an eSIM activation issue.

1. Update your device OS.
2. Retry the eSIM activation steps.
3. If the activation is unsuccessful:
   • If your device has a physical SIM card slot:
     • To activate, use a Google Fi SIM card. You can order a SIM card at fi.google.com/ordersim.
       • This can apply to most recent Pixel and Samsung devices that support both eSIMs and SIM cards.
       • This doesn’t apply to Pixel 10 devices in the US, which support eSIMs only.
   • If your device is eSIM-only, like Pixel 10:
     • Purchased from Google Fi or Google Store: Contact Google Fi support to request a replacement device.
     • Purchased from a third-party retailer: Switch to a different device.

1. Restart your phone.
2. Retry the activation process.
3. For physical SIM card errors, firmly insert the SIM card. If this doesn’t work:
   • If the device is eSIM-compatible, activate with eSIM.
   • To rule out SIM hardware issues, test the SIM card with another phone.
   • Get a new SIM card.

If you encounter this error with eSIM activation, the device may have eSIM hardware issues. Try a physical SIM card.

Troubleshoot the issue:

1. Confirm that your device has a Wi-Fi connection.
2. Try the activation process again.
3. Confirm that your Google Fi app and Android don’t need any updates.
   • If they do, install any available updates.
4. Restart your phone.

Turn on mobile data:

1. On your device, open Settings.
2. Select Network & Internet Mobile network.
3. Turn on Mobile data.
   • When the switch is to the right, “Mobile data” is on.
4. Open the Google Fi app .
5. Try the activation steps again.

This error code shows when you can’t activate the physical SIM card.

1. Restart your device.

2. Retry the activation steps.

3. If it doesn't work:

   • In your account, order a replacement SIM card.

   • If your device is eSIM compatible, activate with eSIM.

These error codes indicate an eSIM activation error.

1. Check updates for Android OS and the Google Fi app .

2. Restart your device.

3. Connect your device to a stable Wi-Fi network.

4. Retry the activation steps.

5. If your device has a physical SIM card slot, try a SIM card.

   • If you don’t have a SIM card, order a SIM card.

Restart your device and retry the activation process. If the problem continues, contact Google Fi support.

This is an internal error.

1. Confirm that your device is supported on Google Fi.

2. Confirm that you installed all available OS updates for your device.

   1. On your device, open Settings .

   2. Tap About phone System updates Check for updates.

3. Make sure that you don’t use any third-party apps.

4. To check all permissions of Google Play services:

   1. On your device, open Settings .

   2. Tap Apps notifications Google Play Services Permissions.

5. Restart the device.

6. Remove your SIM card.

7. Clear Google Fi app data.

8. Reinsert your SIM card.

9. To manually switch to T-Mobile, use the dialer code: *#*#FITMO#*#* or *#*#34866#*#*

10. In your Google Fi account, order a replacement SIM card.

This error indicates that you tried eSIM activation on a locked carrier device.

1. Upgrade your device to the latest OS version.

2. Retry the activation steps.

3. If the issue persists and you also can’t activate your device with a physical SIM card:

   • For Bring Your Own Device (BYOD): To request an unlock, contact the carrier where you previously purchased your device.

   • For Pixel devices purchased from a carrier channel: This includes purchases made from the Google Store where you selected a specific carrier, like Verizon. The device may be locked to that carrier in accordance with the carrier’s policies.