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Having issues while activating Fi? Use this troubleshooter to resolve your issue now.

Understand your Google Fi credits

When you’re granted a credit, it’s applied to the first bill you receive. You can find it in the “Additional Charges and Credits” section of your next billing statement. You can also find the status of your credits in the Billing tab under "Fi savings." Your Google Fi credits apply to the charges on your next bill based on the type of credit.

  Data, talk, and text Device protection Device financing
Trade-in credit Yes * Yes Yes
Monthly bill credit Yes** No Yes
Referral credit Yes Yes No
Courtesy credit Yes Yes Yes

When you receive a credit greater than your charges, your remaining credit carries over and applies to the next month's charges until it runs out.

Important:

  • On the first bill, trade-in credits only apply to tax, device protection, and financing. On the second bill, trade-in credits apply to the whole bill.
  • Monthly credit promotions are divided over a fixed window of time. For example, if you have a $480 USD promotion for 24 months, you get a $20 USD discount per month. Learn more about monthly bill credit.

Check your credit

Check the tutorial on how to find your Google Fi bill credit balance on your device.

To find your balance, all Google Fi bill credits you’ve earned, and the status of pending credits:

  1. Sign in to your Google Fi account.
  2. Select Billing.
  3. Scroll and select Fi savings.

Tip: If you have multiple promotions on the "In Progress" tab, you can select each promotion to get more details.

Share your credit

If you're in a group plan, you can share trade-in and promotion credits with your other group members. To turn credit sharing on or off:

  1. In your web browser, open https://fi.google.com/account.
  2. Click Billing.
  3. Under "Payment Settings," click Credit sharing

If your service is paused on the billing date or for more than 7 days in a billing cycle, you won't be eligible to share credits for that billing period. 

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