Start a Google Fi Device Protection claim

Before you file a claim for a broken device, try these:

• Reboot your device: This can fix many common problems.
• Troubleshooting steps: Search for common troubleshooting.

Start your claim

You need to file your claim within 90 days of a failure.

Important: For any claims, coverage and service are only offered within the country or region where the purchase is made.

Start your claim through the Asurion website or the Google Fi app.

To claim on the Google Fi app:

1. On your device, go to the Google Fi app homepage.
2. For group plans, select the user.
3. Scroll to the "Devices & subscriptions" section.
4. Select your device.
5. Tap Device details Get Support File a Claim.

If your claim is approved, you get an email with the next steps. To complete your claim, you will need to pay a deductible or service fees for repairs or a replacement.

Repair claims

• Repair eligibility: Walk-in repair is only available for select devices and failures. Walk-in repair locations aren’t available in all states. Learn more about available repair locations.
• Parts: Replacement parts used for repairs comes from authentic Google parts.

Replacement claims

• Replacement location: If approved for a replacement, your replacement device must be shipped to the same country or region where you bought the coverage.
• Replacement type: Replacement will be a reconditioned device of like kind and quality or a new device if a reconditioned device isn’t available. Device color can vary depending on availability.
• Shipping times: Replacement devices typically ship the next business day.
• Non-return fees: You can avoid a non-return fee by returning your damaged or malfunctioning device within 14 days.

Claim limits

• Mechanical breakdowns: There's no limit to how many claims you can file for mechanical breakdowns.
• Accidental damage from handling: You're limited to up to 2 approved claims within any rolling 12-month period. Each claim has a maximum value of $1,500. This 12-month period starts from the date of your first repair or replacement.
• Loss, theft, or physical damage: You're limited to up to 2 approved claims within any rolling 12-month period. Each claim has a maximum value of $1,500. This 12-month period starts from the date of your first repair or replacement. Loss, theft, or physical damage coverage isn't available for New York Customers.

Other important information

• Google Fi group plans: The purchaser of Device Protection can file a claim if you’re part of a Google Fi group plan.
• Extra documents: To process your claim, you might need to provide more documents, like a government ID or proof of loss.

For support and general program inquiries, contact Google Fi support. To request a copy of the terms and conditions, call 866-745-1749 or visit asurion.com/googlefiterms.

• How to increase coverage with device protection
• Cancel Google Fi device protection