jetpack fatal error on forms page

  • mesdot

    (@mesdot)


    3 weeks, 2 days ago

    hello! i was looking through the forums to try and find a fix and while i found people with the same issue, if they managed to fix it the fix wasn’t listed in the thread.

    i don’t know what link to share since it’s in the admin area of wordpress. but whenever i try to get to the Forms dropdown in the Jetpack area plugin, i get met with a fatal error screen.

    i’ve deactivated/activated the plugin, i’ve uninstalled and reinstalled the plugin, and i’ve gone into wp_config.php (or whichever it is) and turned on debug, and this is now what it’s showing:

    Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the health-check domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/esdot/public_html/wp-includes/functions.php on line 6121

    Fatal error: Uncaught Error: Call to undefined method Automattic\Jetpack\Device_Detection\User_Agent_Info::get_browser_display_name() in /home/esdot/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-forms/src/contact-form/class-feedback.php:944 Stack trace: #0 /home/esdot/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-forms/src/contact-form/class-contact-form-endpoint.php(813): Automattic\Jetpack\Forms\ContactForm\Feedback->get_browser() #1 /home/esdot/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(476): Automattic\Jetpack\Forms\ContactForm\Contact_Form_Endpoint->prepare_item_for_response(Object(WP_Post), Object(WP_REST_Request)) #2 /home/esdot/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-forms/src/contact-form/class-contact-form-endpoint.php(861): WP_REST_Posts_Controller->get_items(Object(WP_REST_Request)) #3 /home/esdot/public_html/wp-includes/rest-api/class-wp-rest-server.php(1292): Automattic\Jetpack\Forms\ContactForm\Contact_Form_Endpoint->get_items(Object(WP_REST_Request)) #4 /home/esdot/public_html/wp-includes/rest-api/class-wp-rest-server.php(1125): WP_REST_Server->respond_to_request(Object(WP_REST_Request), '/wp/v2/feedback', Array, NULL) #5 /home/esdot/public_html/wp-includes/rest-api.php(586): WP_REST_Server->dispatch(Object(WP_REST_Request)) #6 /home/esdot/public_html/wp-includes/rest-api.php(2973): rest_do_request(Object(WP_REST_Request)) #7 [internal function]: rest_preload_api_request(Array, '/wp/v2/feedback...') #8 /home/esdot/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-forms/src/dashboard/class-dashboard.php(113): array_reduce(Array, 'rest_preload_ap...', Array) #9 /home/esdot/public_html/wp-includes/class-wp-hook.php(324): Automattic\Jetpack\Forms\Dashboard\Dashboard->load_admin_scripts('jetpack_page_je...') #10 /home/esdot/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #11 /home/esdot/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #12 /home/esdot/public_html/wp-admin/admin-header.php(123): do_action('admin_enqueue_s...', 'jetpack_page_je...') #13 /home/esdot/public_html/wp-admin/admin.php(240): require_once('/home/esdot/pub...') #14 {main} thrown in /home/esdot/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-forms/src/contact-form/class-feedback.php on line 944

    which is very similar to someone else’s issue from what i read. i am absolutely useless with this sort of stuff, any help would be very much appreciated, or even pointing me in the right direction.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator threadi

    (@threadi)

    3 weeks, 2 days ago

    The first line is a PHP notice (not errors) on your screen appear because the plugin “Health Check & Troubleshoot” is not compatible with changes in WordPress 6.7.x (and newer). To solve this you can do one or all of:

    • Install all pending updates. The theme developers may have already provided a fix.
    • Disable the output of PHP notices. This either happens because your WordPress is running in debug mode OR your hosting is outputting PHP errors. The support of your hoster might help here.
    • Or downgrade to WordPress 6.6.2 and then wait some time until you go back to 6.8.x until the plugin developers have caught up.
    • Or simply wait until the theme developers make changes in this regard. You might want to contact their support.

    See also the information from the core developers about the upcoming changes for developers from a year ago: https://make.wordpress.org/core/2024/10/21/i18n-improvements-6-7/

    The last line is a fatal error regarding the plugin Jetpack. I would recommend you to ask about it in their supportforum: https://wordpress.org/support/plugin/jetpack/

    • This reply was modified 3 weeks, 2 days ago by threadi.
    Thread Starter mesdot

    (@mesdot)

    3 weeks, 1 day ago

    @threadi

    thank you very much! i’ll look down those avenues and start going through the other supports. i very much appreciate the points in the right directions. if i do figure it out, i’ll come back here and post it so anyone else that runs into this problem might find it.

Viewing 2 replies - 1 through 2 (of 2 total)

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