Request for Support: Images Not Displaying Due to Status Code 400 Error

  • Resolved whitewizard00

    (@whitewizard00)


    2 weeks, 5 days ago

    Dear Jetpack Support Team,

    I hope you’re doing well. I am currently experiencing an issue with my website where some images fail to load and I am receiving the error message:
    “We cannot complete this request, remote server returned an unexpected status code (400).”

    This error is preventing several images from displaying correctly on my site, which affects the user experience.

    For example, here is an image link that is not displaying:

    Image Example

    I would greatly appreciate your assistance in resolving this issue as soon as possible. Please let me know if there are any steps I need to take on my end or if you require additional information to investigate the problem.

    Thank you in advance for your support!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    2 weeks, 5 days ago

    Hi there, @whitewizard00,

    Thanks for reporting this, and sorry for the trouble!

    From the error you reported, it might be a block-problem, but we need more information to investigate further. There may be something else installed on the site that’s causing problems. Let’s go through the following troubleshooting steps to check for that:

    • Verify that all plugins are fully updated to the latest versions
    • Share the URL where the image has been added, so we check on that directly.
    • Temporarily deactivate all plugins except Jetpack to see if there’s a plugin conflict. If the issue is resolved with all other plugins deactivated, you can reactivate plugins one by one to discover which plugin is causing the problem.
    • Clear your browser cache and cookies
    • Try a different browser
    • Check the PHP error logs on your web host server for any relevant errors. If you’re not sure how to check those logs, your web host can help you with that.
    • Check for JavaScript errors. If you’re not sure how to do that, you can follow this guide: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

    Hope that’s all clear! Let me know what you find out, and we’ll take it from there if necessary. Thanks!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    1 week, 5 days ago

    Hi there, @whitewizard00,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.

Tags