Unable to activate Plugin 401 Unknown Token Error

  • Resolved KyleStilkey

    (@kylestilkey)


    1 week ago

    I started having this trouble as of recent and I am unsure what is going on. Went through the support chat and tried every suggestion and nothing works. I think there is a communication error between my website and WordPress as I can’t activate the plugin without getting the error below.

    401: Jetpack: [unknown_token] It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.

    I have removed the site from my wordpress.com account, reinstalled the plugin, checked wp-config, .htaccess and site info for any JetPack related things and nothing shows up and was requested to post here on the forums to see if we can figure out what’s going on as it also seems to be causing communication issues with my WooCommerce too as accessing my Payment section just throws me errors and it’s acting like I need to reset my payment and when trying to, it fails out and leads back to some API/Communication problem.

    I have no problem with going into the database and making changes if need be, I have full access to everything, and willing to take any steps needed to restore functionality. Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    1 week ago

    Hello, Sebastian here. I hope your day is going as well as possible given the tech frustrations you’re facing.

    I understand that you’ve been running into persistent connection problems between your website and WordPress, specifically with Jetpack, which is also affecting WooCommerce payments. It sounds particularly frustrating since you’ve already worked through every support chat suggestion, tried resetting the plugin, checked your site’s configuration files, and even cleared out related data, all without success.

    I appreciate that you have full database access and are ready to dig into whatever is needed to restore normal operations.

    Given what you’ve described, I recommend double-checking any firewalls, security plugins, or hosting blocks on your site, as they can sometimes block REST API communications even if they aren’t explicitly configured in your settings. Specifically, make sure the Jetpack IP addresses are on your allowlist. You can find the latest list here: Jetpack IP Allowlist.

    After applying those settings, try reconnecting Jetpack and accessing your WooCommerce payment section again. If you’re still seeing 401 errors, could you share whether there have been any recent changes to your hosting environment or SSL configuration? Sometimes even minor updates there can cause issues like this.

    Let me know how these steps go or if any error details change.

    Cheers,

    Thread Starter KyleStilkey

    (@kylestilkey)

    1 week ago

    Yes I reinstalled WordPress on a new server drive (that I run) the environment and everything is the exact same I just transferred over my old site over to a new install drive to speed things up. I’m wondering if something has just been misconfigured as everything has been working fine for the past 2 years this way.

    I backed up all data and databases, did a full reinstall of WordPress and recovered all the data/database info that way I could start off clean as possible without trying to do any sort of weird splicing, so it should be a one for one “clone” but I am guessing something has tripped up.

    Thread Starter KyleStilkey

    (@kylestilkey)

    1 week ago

    I fixed it myself, I wanted to point out I had a feeling it was a connection issue and I found a old post from here.

    https://wordpress.org/support/topic/disconnect-wordpress-com-account-reset-woopayments/#post-18069389

    Going to /wp-admin/admin.php?page=connection-test-admin-page on my website, I could see that my USER ID: was blank but I had a SITE ID: number. When I did a Test Authenticated Request, I got back a 401 token authentication error. When I went back and hit Reconnect to WordPress.com, everything lit back up and started working. I knew there was a communication error and just needed to reauth but I had no idea this page existed. Maybe as a suggestion, this should be added in support FAQ or even the plugin to be able to reauthorize your connection when there is no USER ID or SITE ID as this would have resolved my issues hours ago.

    Not super mad or anything, I knew being I was seeing 401 errors on some pages it had to be a auth issue somewhere and I’m glad I just figured it out.

    I was also working with the support team at Woo (not really sure if there was much of a difference) but I wanted to at least post my findings here for others that might run into this and to let you know I did resolve this instead of just leaving this dead and hanging.

Viewing 3 replies - 1 through 3 (of 3 total)

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