Nice addition to your WP SIte

  • georgewp24

    (@georgewp24)


    4 months, 2 weeks ago

    I have to be honest — at the beginning, it was a bit challenging for me to set everything up. It wasn’t working at first, and I felt pretty desperate. However, the support team didn’t leave me on my own, and I really appreciated that. Once you get it up and running, the plugins are a great option.

    That said, I think there’s definitely room for improvement in the documentation and onboarding for new clients. Sometimes the support material can be a bit confusing — a few steps or clicks are missing, which can lead to frustration. It would be really helpful to have short, step-by-step videos that guide users through the process.

    You do need to make some small edits to the server (nothing too technical like database manipulation), but it can feel intimidating if you’re not used to dealing with servers.

    In the end, it mostly comes down to copying a few links, but it’s easy to get stuck along the way without the right guidance.

    • This topic was modified 4 months ago by georgewp24.
    • This topic was modified 4 months ago by georgewp24.
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  • Ben Meredith

    (@benmeredithgmailcom)

    4 months, 2 weeks ago

    Hey @georgewp24 !

    I’m the head of support here, and I just checked through our internal systems to get a bit more context here, but I’m having trouble finding a ticket that is definitively yours.

    We’re constantly making updates to the site and documentation, and I would love the chance to earn back your trust here. Can you share more specifically what the issues are with your site, and what is confusing about getting Solid Security set up? I’m very keep to use your experience to directly update the docs themselves (if not the entire onboarding experience of the plugin).

    Please also share a ticket number so that if possible we can take this conversation to our ticketing system to be able to give you the fastest resolution and best support possible.

    I look forward to earning back those 4 missing stars!

    Thread Starter georgewp24

    (@georgewp24)

    4 months ago

    I’ve updated my review since I was able to make it work, and the person on the support team was very kind and patient with me

Viewing 2 replies - 1 through 2 (of 2 total)

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