Sprinklr

For decades, we’ve learned to speak the language of machines: clicking, tapping, searching. Now the paradigm has flipped. With AI copilots, technology finally speaks our language.   Imagine asking, “Why has sentiment dropped?” and getting instant clarity. No dashboards, no digging, just answers. That’s the promise of radical simplification: turning complexity into conversation and making work feel effortless.   💡 Sprinklr Copilot isn’t just a feature; it’s a shift in how humans and machines think together. The future of work isn’t about doing more. It’s about doing less, brilliantly. ➡️ Read more in our blog by Adityanarayan Ravishankar: https://lnkd.in/gwhSjSft #Sprinklr #AI #CX #CXM #copilot

🏆 Award News! 🏆 Sprinklr is shortlisted in the “Best Use of Artificial Intelligence in Cloud Computing” category of The Cloud Awards! 🎉 This award recognizes cloud-based solutions that harness #AI to drive transformative outcomes. Winners are evaluated not just on technical innovation, but also on real-world impact: scalability across diverse cloud environments, measurable improvements in performance or cost, ethical AI practices, and true business value. ✨ We look forward to the next stage of judging and congratulate all the impressive organizations on this year’s shortlist 👏 👉 View the full shortlist: https://lnkd.in/eaQUMkCq #Sprinklr #SprinklrAI #CloudAwards #EnterpriseAI #CustomerExperience #CX #CXM

Proud to highlight how the Financial Academy, the official training arm of Saudi Arabia’s financial sector, transformed its customer service with Sprinklr Service. They moved from fragmented systems to Sprinklr's unified, AI-native platform. As a result, they're automating feedback, centralizing case management, and enabling real-time insights across email, phone, chat, and social. Read the full story here: https://lnkd.in/eHc8S8JD

🚀 Customer Spotlight: Zé Delivery + Sprinklr Service Zé Delivery, a Brazilian company that offers an app for delivering drinks, is growing rapidly. The company turned to Sprinklr Service to transform its customer experience with the help of Sprinklr’s Conversational AI. By automating its refund process: 🤖 65% of refund cases are now resolved automatically ⏱️ Resolution times dropped from five business days to just minutes 😊 CSAT is now 73% 📈 Bot handling of cases grew by 94% year-over-year Through smart chatbot workflows, Zé Delivery can process reimbursements instantly, reduce costly human error, and scale its #CX operations. Learn more → https://lnkd.in/em6VkrsF #CustomerExperience #AI #CX #ConversationalAI #Sprinklr #CXM #zedelivery

Behind every successful digital transformation is something profoundly analog — human courage. When Walgreens set out to reinvent its marketing engine — unifying nine siloed teams and tripling content output — the biggest breakthroughs didn’t come from software. They came from empathy, vulnerability and a radical redefinition of value. From making trust measurable to admitting hard truths, Walgreens’ transformation proves one thing: You can’t automate your way to authenticity. Read the full story here: https://lnkd.in/e6P65ESc #CustomerExperience #MarketingTransformation #Walgreens #DigitalTransformation #EmpathyInBusiness #CX #Sprinklr 

What if airlines stopped measuring success by on-time departures and started measuring it by how people feel when they land? ✈️ At CXUnifiers Nashville 2025, American Airlines’ Chief Customer Officer, Heather Garboden, shared how the airline is reimagining the travel experience using AI and social listening to make service not just faster, but more human. From proactive empathy to hyper-personalized journeys, this conversation is packed with takeaways for every CX leader navigating transformation at scale. Read the full story: https://lnkd.in/eBw8p6Ez #CustomerExperience #Travel #AI #CXLeadership #AmericanAirlines #SocialListening #DigitalTransformation #CX #Sprinklr 

The numbers tell the story: 📊 30% of TikTok users search within 20 seconds of opening the app  📈 Content creation is up 34% year-over-year  ⚡ Brands using Sprinklr respond to trends in hours—not weeks  TikTok isn’t just a social platform—it’s a discovery engine. Learn how to turn these insights into growth → https://lnkd.in/eKw32g9X #TikTokMarketing #CustomerExperience #DigitalDiscovery #Sprinklr #CX #CXM

📣 We’re excited to announce the expansion of our global strategic partnership with SAMY, a leading 1,000+ strong social-first agency integrating intelligence, creativity, and technology. Sprinklr’s AI-native Unified-CXM platform + SAMY’s social-first team = a powerful, end-to-end solution that bridges insight and execution for modern brands. Our partnership is already creating impact for brands like Diageo, where we’ve jointly developed a Foresight System that transforms emerging cultural conversations into actionable insights for product, marketing, and innovation. This is a major step toward redefining how advanced technology and strategic marketing services come together to drive transformation. 🔗 Read the full announcement:  https://lnkd.in/gBfXr2uN #SAMY #Sprinklr #socialmedia #enterprisesocial #cx #cxm

Your audience just asked #ChatGPT the same question your last blog tried to answer. And got a faster, simplified, good-enough response. So… why should they still come to you? Because “good enough” doesn’t move a $500K deal.  It doesn’t shift perception.  It doesn’t make someone trust your brand over 10 others. What does? A strategy behind every word.  One that connects your content to revenue — and turns every blog, video, and post into a proof point for your brand’s expertise. The kind built on a framework that: - Ties every post to real business outcomes  - Starts with audience truth, not assumptions  - Scales creativity through systems  - Distributes to where it actually matters  - Measures, learns, and optimizes continuously Anyone can use #AI, hit “generate”, and churn out content.  But only you can build a system that compounds. This is how you turn “just content” into your biggest business advantage → https://lnkd.in/gfAzBu6F