Apple claims MagSafe stands are responsible for iPhone 17 'Scratchgate'
Amid reports that Apple's new iPhone 17 Pro is particularly prone to scratches on its backside, the company has issued a response.
Apple told 9to5Mac that the scratches that people are (as far as I can tell) largely seeing on store display units of the iPhone 17 Pro are not scratches at all. Per Apple's response to 9to5Mac, this is actually "material transfer" that is occurring via the use of worn down MagSafe stands in retail stores. This can apparently affect older iPhone models, too. Apple says these "scratches" are removable by cleaning, though we can't explicitly confirm that at this time.
Mashable has reached out to Apple to confirm this for ourselves, but the company has not responded at the time of publication.
You May Also Like
Apple AirPods Pro 3 Noise Cancelling Heart Rate Wireless Earbuds — $219.99 (List Price $249.00)
Apple iPad 11" 128GB Wi-Fi Retina Tablet (Blue, 2025 Release) — $274.00 (List Price $349.00)
Amazon Fire HD 10 32GB Tablet (2023 Release, Black) — $69.99 (List Price $139.99)
Sony WH-1000XM5 Wireless Noise Canceling Headphones — $248.00 (List Price $399.99)
Blink Outdoor 4 1080p Security Camera (5-Pack) — $159.99 (List Price $399.99)
Fire TV Stick 4K Streaming Device With Remote (2023 Model) — $24.99 (List Price $49.99)
Shark AV2511AE AI Robot Vacuum With XL Self-Empty Base — $249.99 (List Price $599.00)
Apple Watch Series 11 (GPS, 42mm, S/M Black Sport Band) — $339.00 (List Price $399.00)
WD 6TB My Passport USB 3.0 Portable External Hard Drive — $138.65 (List Price $179.99)
Dell 14 Premium Intel Ultra 7 512GB SSD 16GB RAM 2K Laptop — $999.99 (List Price $1549.99)
Whether or not the scratches are actually scratches, they do seem to be real. One Mashable employee reported seeing scratches on the blue and orange iPhone 17 Pro models at an Apple Store. Most reports indicate the scratches are around where the MagSafe stand would touch the phone, which would lend some credence to what Apple is saying. However, again, there's no guarantee that what Apple said is actually the explicit truth.
Whatever the reason may be, it might be prudent to put a case on your iPhone 17 Pro.
Alex Perry is a tech reporter at Mashable who primarily covers video games and consumer tech. Alex has spent most of the last decade reviewing games, smartphones, headphones, and laptops, and he doesn’t plan on stopping anytime soon. He is also a Pisces, a cat lover, and a Kansas City sports fan. Alex can be found on Bluesky at yelix.bsky.social.
