Managed IT Services

Managed IT services

Pythian's managed IT services outsource daily IT operations to our expert team, letting our customers focus on core competencies. We proactively manage and secure IT infrastructure, including networks, servers, workstations, and offer comprehensive security, help desk, and cloud management (Microsoft 365, Google Workspace, AWS), as well as strategic IT planning.

By leveraging our IT managed services, customers achieve significant cost savings by reducing in-house IT staff, increased efficiency, improved security, and reduced downtime. Customers gain access to our diverse IT expertise and enjoy scalable services that adapt to changing business needs.

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What's included in Pythian's managed IT services?

Wherever you need support, Pythian is there for you

Pythian provides extensive managed services: 24/7 database support for performance/security, DevOps for accelerated software delivery, proactive infrastructure management, and data analytics. They also utilize AI for smarter, scalable solutions, boosting efficiency, cutting costs, and proactively resolving IT, cybersecurity, and cloud issues.

Pythian’s IT managed service consultants are globally recognized

Pythian’s managed IT services are delivered by our team of experienced IT consultants who have the expertise to quickly gain an understanding of your IT challenges and goals, institute a comprehensive plan that will prevent unnecessary incidents, ensure your data systems are secure, confirm that your data is protected through trustworthy backup strategies, support your end-users with day-to-day IT support, and provide IT advisory support to set your organization on a forward-thinking path of success.

80%

Reduction in occurrence of downtime incidents

With our team of expert IT consultants monitoring your network and data ecosystem, you can prevent up to 80% of downtime incidents impacting your operations.

30%

Reduction in instances of fraud or security breach

You can reduce incidents involving security breach by up to 30% with Pythian’s IT consultants ensuring all of your systems are comprehensively up to date and patched accordingly.

500+

Global customers

As a global IT managed service provider, we serve customers across the world—many who have been with us for decades.

OCI migration gives supply chain / logistics provider ultimate control over patching and upgrades

A global supply chain / logistics customer migrated their on-premise database workload to Oracle Cloud Infrastructure (OCI). Pythian’s IT consultants supported their upgrade from Oracle database into ExaCS infrastructure.

Free up your IT resources by drawing on Pythian’s managed IT services

Pythian's IT managed services encompass proactive network monitoring and security, cloud management, help desk support, and data backup and disaster recovery. Additionally, they provide IT advisory support to help businesses align technology with strategic goals and gain a competitive advantage. All of these elements of support allow internal IT teams to double down on implementing innovative solutions that drive toward the achieving of business goals.

We support the IT technologies and tools you use

Streamline the management of your data—no matter the technology

Pythian’s IT advisory consultants will lighten the load on your internal teams, no matter what technologies, networks, or platforms your IT is managed through. Their decades of experience have informed them on how to get the most out of any IT technology under the sun—including the IT tools you leverage every day.

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“We chose Pythian for their depth of expertise in databases, their proven track record in cloud migrations, and for their well-architected mindset in solution design.”
Khan Klatt

Senior Director of Software Engineering, Porch

Streamline your IT management

Ready to free up your internal resources toward greater business outcomes?

Related resources

See how our IT management service customers are streamlining their approach with our support

Learn how the end-to-end managed IT services support that Pythian provides to its customers opens organizations up to expanding their competitive advantage. Explore real-world success stories below.

Frequently asked questions (FAQ) about IT managed services

What are IT managed services?

Managed IT services involve entrusting the day-to-day management of a business's IT operations to a specialized external organization known as a managed service provider (MSP). Instead of handling complex IT functions in-house, businesses strategically collaborate with an MSP. This partnership is designed to ensure the proactive oversight, continuous monitoring, and diligent maintenance of their entire IT infrastructure.

The core benefit of this arrangement is that it frees businesses to concentrate on their primary objectives and core competencies. With an MSP diligently managing their IT systems, businesses can operate with the assurance that their technological backbone is not only secure against evolving threats but also operates with optimal efficiency and unwavering dependability. This proactive approach helps to minimize downtime, enhance performance, and provide a stable technological environment crucial for sustained growth and operational continuity.

What do IT advisory consultants do?

IT advisory consultants are invaluable partners for organizations seeking to optimize their technology landscape and achieve strategic business objectives. These seasoned professionals provide comprehensive guidance and expertise across a spectrum of critical technological domains, including cloud computing, network security, and infrastructure planning. Their primary role is to act as strategic advisors, helping organizations identify and resolve complex IT challenges, capitalize on emerging technological opportunities, and ultimately enhance overall performance and efficiency.

The consulting process typically begins with a meticulous assessment of an organization's existing IT systems. This in-depth analysis aims to pinpoint areas of risk, inefficiency, and underutilization. By thoroughly understanding the current state of technology, consultants can identify bottlenecks, security vulnerabilities, and outdated infrastructure that may be hindering business growth or exposing the organization to unnecessary risks.

Following the assessment, IT consultants collaborate with key stakeholders to develop a strategic technology roadmap. This roadmap is a forward-looking plan that outlines the recommended technological investments, upgrades, and changes necessary to align IT with broader business goals. It considers factors such as scalability, cost-effectiveness, security, and future-proofing, ensuring that the proposed solutions are not only effective in the short term but also sustainable for long-term success.

IT consultants play a crucial role in proposing tailored solutions and guiding clients through the entire implementation process. This involves selecting the most appropriate technologies, overseeing project management, and ensuring seamless integration with existing systems. Their guidance extends beyond mere technical implementation; they also ensure the adopted IT solutions directly support and enhance the organization's overarching business objectives, leading to sustained success and competitive advantage in the marketplace. In essence, IT advisory consultants bridge the gap between technological capabilities and business strategy, transforming IT from a cost center into a strategic enabler for growth and innovation.

Why should our company draw on IT management services?

Companies should consider drawing on IT management services to achieve significant cost savings by reducing in-house IT staff, increasing efficiency, improving security, and reducing downtime. By outsourcing daily IT operations to expert consultants, your business can focus more intently on innovation and optimization, while gaining access to diverse IT expertise and scalable services that adapt to changing business needs.

Managed IT services proactively manage and secure your IT infrastructure, including networks, servers, and workstations. This often includes comprehensive security, help desk support, and cloud management for platforms like Microsoft 365, Google Workspace, and AWS, as well as strategic IT planning. This proactive approach helps prevent unnecessary incidents, ensures data systems are secure, and provides reliable backup strategies.

Leveraging IT managed services can free up your internal IT resources, allowing them to concentrate on implementing innovative solutions that drive toward achieving business goals. Services typically include proactive network monitoring and maintenance, robust network security, efficient cloud management, and reliable data backup and disaster recovery. Additionally, IT advisory support helps businesses align technology with strategic goals and gain a competitive advantage.

What makes a good IT managed service provider?

A good IT managed service provider excels in several key areas, ensuring their customers' IT operations are efficient, secure, and aligned with business goals. Here are some of the elements that make a good IT managed service provider:

  • Proactive management and security: A top-tier MSP doesn't just react to problems; they anticipate and prevent them. This includes continuous monitoring of networks and systems, proactive identification and resolution of potential issues, and robust security measures to protect against cyber threats, fraud, and data breaches.
  • Comprehensive service offering: A good managed IT service provider offers a wide range of services that cover the diverse needs of modern businesses. This includes:
    • Network monitoring and maintenance: Ensuring optimal network performance and preventing downtime.
    • Network security: Safeguarding critical digital assets through continuous threat monitoring, incident response, and vulnerability management.
    • Cloud management: Handling cloud migration, configuration, optimization, security, and maintenance across various platforms (e.g., AWS, Google Cloud, Azure, OCI).
    • Help desk support: Providing efficient day-to-day IT support and troubleshooting for end-users, freeing up internal IT teams.
    • Data backup and disaster recovery: Implementing strategies to minimize downtime and data loss in the event of cyberattacks, human error, or natural disasters.
    • IT advisory support: Offering strategic guidance on IT strategy, infrastructure planning, compliance, and digital transformation to align technology with long-term business goals.
  • Expertise and experience: A good IT management service provider has a team of experienced and certified IT consultants with deep knowledge across various technologies and platforms. They can quickly understand unique IT challenges and goals, institute comprehensive plans, and leverage their expertise to maximize the value of existing IT tools and infrastructure.
  • Cost savings and efficiency: By outsourcing IT operations, an effective managed IT services provider helps customers achieve significant cost savings by reducing the need for in-house IT staff and improving operational efficiency. They streamline processes and optimize resource utilization.
  • Scalability and adaptability: A good IT managed service provider offers scalable services that can adapt to changing business needs, ensuring that IT support grows or shrinks as the organization evolves.
  • Proven results and customer success: A trustworthy managed IT service provider should be able to demonstrate tangible results, such as reduced downtime incidents and decreased instances of security breaches. They have a track record of successful customer stories and long-term client relationships, indicating reliability and effectiveness.
  • Focus on business outcomes: Ultimately, a good MSP empowers clients to focus on their core competencies, innovation, and optimization by taking on the burden of daily IT operations, contributing directly to achieving key business goals.
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