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I'm looking for suggestions on whether we should build or are there readymade applications that do the following:

  • Allow admins to build a structured workflow of support Q & A, similar to Windows Troubleshooting i.e. when you try one tip, you then get the next one.
  • Allow end-users to search and follow the Q & A

We have an existing Liferay portal which we would like to plug in this app to it - is there some suitable app like a CMS which does this? I mean building the structured questions - not just plain content like a wiki.

Open source options are welcome, but I'd like to know of COTS as well.

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  • By a Q & A application, you mean that the CMS supports a survey feature (irrespective of whether it is supported intrinsically or as an add-on)? Commented Dec 26, 2011 at 9:39

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Confluence is a pretty good solution. We use it where I work for knowledge management. It is primarily a wiki, but extremely extensible with good integration with Office, JIRA, etc. You can definitely create content flows for end users similar to what you're seeking. Not sure about Liferay integration, although I just heard we're moving our enterprise portal to Liferay this year, so hopefully it's not to much of a hassle.

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use Wordpress. Wordpress will have a core simple cms and you can extend it using its plugins. It can be easily integrated with any kind of site. To do those You need a good wordpress programmer.

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Moodle is a free CMS that has several survey-like modules. It's in PHP so it could run on a Java platform or even embed a portal within the php pages:

a Course Management System (CMS), also known as a Learning Management System (LMS) or a Virtual Learning Environment (VLE). It is a Free web application that educators can use to create effective online learning sites.

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