On the case object, I get the following error (pic below) whenever I click Troubleshoot, Problem, or Solution button. I can fix the code, but I can't find where it's located. Can someone suggest where this code is located?
1 Answer
These are most likely custom buttons, found in Setup > Customize > Cases > Buttons, Links, and Actions
In there you'll find OnClick Javascript buttons named Troubleshoot, Problem, and Solution
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Thanks for the reply. I'll take a look and report back shortly.Rock Tober– Rock Tober2017-02-23 16:17:03 +00:00Commented Feb 23, 2017 at 16:17
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1@IsBoyd I made a mistake and accidentally said Customize > Accounts. I changed my answer to Customize > Cases as this was your use caseMorgan Marchese– Morgan Marchese2017-02-23 16:17:28 +00:00Commented Feb 23, 2017 at 16:17
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I don't see them listed there.Rock Tober– Rock Tober2017-02-23 16:19:58 +00:00Commented Feb 23, 2017 at 16:19
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@IsBoyd are these buttons located on the case page layout, next to the standard Edit/Delete/Clone buttons? If so, they must be custom buttons found in
Setup > Customize > Cases > Buttons, Links, and Actions- if you are not referring to page detail buttons then please provide more information/screenshots of where your button is located on the page. Is the button part of a managed package?Morgan Marchese– Morgan Marchese2017-02-23 16:22:36 +00:00Commented Feb 23, 2017 at 16:22 -
Ok, just looked at the record with the issue. The buttons are on ActivityHistory object.Rock Tober– Rock Tober2017-02-23 16:29:23 +00:00Commented Feb 23, 2017 at 16:29