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We have created a new custom object in our SF account named "Product License". We are trying to write new data to it via SF Soap API. However, when I try to call the update method, I get the following error message:

INVALID_TYPE: sObject type 'Product_License__c' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.

What I have tried so far to fix the issue:

  • Confirmed that the API name of the object is "Product_License__c";
  • Updated the WSDL files with the latest versions;
  • Confirmed that the user has API access;
  • Confirmed that the object deployment status is "Deployed";

However, I am still unable to write a new instance of this object. Any suggestions on what else I can do to troubleshoot this issue?

Much appreciated.

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  • Does the user have CRUD/FLS on the object? Commented Aug 7, 2020 at 19:43
  • @DavidReed that was indeed the problem. The user didn't have permissions to access the new object. Permissions updated and now it is working. Thank you! Commented Aug 7, 2020 at 20:19
  • @DavidReed please add an answer to the question and I'll mark it as answered to give you credit. Commented Aug 7, 2020 at 20:21

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The issue here is that the authenticated user does not have CRUD access to the object. The WSDL can contain a reference to the object even if the actual connected user does not have permission to see it.

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