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Context

Hello,

I'm encountering an issue when attempting to use the simpleEmail function via the REST API in Salesforce. The error message returned is as follows:

[
  {
    "actionName": "emailSimple",
    "errors": [
      {
        "statusCode": "UNKNOWN_EXCEPTION",
        "message": "An error occurred. Try again, or contact Salesforce Customer Support and provide this error ID: 1414428604-26203 (1457644238)",
        "fields": []
      }
    ],
    "invocationId": null,
    "isSuccess": false,
    "outputValues": null,
    "sortOrder": -1,
    "version": 1
  }
]

Here is the payload I'm using:

{
    "inputs": [
        {
            "emailSubject": "Test Subject",
            "emailBody": "This is a test email body.",
            "emailAddresses": "[email protected]",
            "logEmailOnSend": true,
            "recipientId": "0019000000DmehKAAR"
        }
    ]
}

Despite following the documentation, I'm not sure why this error is occurring. I've verified that the recipientId and emailAddresses are correct. Additionally, I am passing logEmailOnSend as true.

Questions:

  1. What could be the potential causes for the UNKNOWN_EXCEPTION error in this context?
  2. Are there any specific configurations or permissions that I might be missing?
  3. How can I resolve this error or get more detailed information about the cause? Any help or guidance would be greatly appreciated. Thank you!

(P.S. I hid recipientId with some sample Id, but I used leadId to which I wanted to send an email. I verified that email is indeed sent, when I set logEmailOnSend = False)

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5
  • I can try to disable logEmailOnSend and use EmailMessage to log the email in lead's activity as a workaround Commented Jun 21, 2024 at 12:44
  • 1
    As far as I can tell, it should work. I was able to replicate the gack in my own dev org as well. I've reached out to some people who might be able to help. Stay tuned... Commented Jun 21, 2024 at 14:11
  • @sfdcfox thank you for your effort, knowing that it works on your side makes me hopeful. I will post code snippet for my workaround as a separate answer to the original post, maybe it will give some insight as well Commented Jun 21, 2024 at 14:56
  • 1
    You have enabled Person Accounts, right? Commented Jun 21, 2024 at 16:15
  • 3
    I looked up for stacktrace id 1457644238 in our salesforce backend logs and it points to java.lang.NullPointerException. Checking the stacktrace further.... Commented Jun 21, 2024 at 17:30

1 Answer 1

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1

While this is not a direct solution to the problem, it appears that the error message is not very informative, making debugging difficult. However, I discovered a workaround that might help. Instead of using the logEmailOnSend parameter, you can send an email without it and manually create a task record with the 'TaskSubtype': 'Email' field. Here's how I did it using Python as an example:


@api.post("/sendsimplemail")
def send_mail(subject: str, body: str):
    # Salesforce instance from simple-salesforce module
    sf = get_salesforce_connection()


    url = f"{sf.base_url}/actions/standard/emailSimple"

    payload = {
        "inputs": [
            {
                "emailSubject": subject,
                "emailBody": body,
                "emailAddresses": "[email protected]",
                "recipientId": "0019000000DmehKAAR"
            }
        ]
    }

    headers = {
        'Content-Type': 'application/json',
        'Authorization': 'Bearer ' + sf.session_id
    }
    response = requests.post(url, headers=headers, data=json.dumps(payload))

    # Create a new task to log the email manually
    new_task = {
        'WhoId': "0019000000DmehKAAR",
        'Subject': "Email: " + subject,
        'Description': body,
        'ActivityDate': datetime.date.today().isoformat(),
        'Status': 'Completed',
        'Priority': 'Normal',
        'TaskSubtype': 'Email'
    }
    sf_task = sf.Task.create(new_task)

    return sf_task
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