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Not sure if I've tagged this question correctly, but...

I installed the serverless framework and went through a tutorial to deploy an app. All good. Then I changed into my actual project's directory and tried to do the same. I got some error. I fiddled around and now I'm at the point where I literally cannot run a command of the form serverless ... without seeing this error:

  Error: {"errorMessage":"You're not authorized to access this resource. - Please contact support and provide this identifier to reference this issue - GW23VXDFFZXT"}
      at _callee$ (/home/josh/new-website/node_modules/@serverless/platform-sdk/src/utils/checkHttpResponse.js:19:9)
      at tryCatch (/usr/local/lib/node_modules/serverless/node_modules/regenerator-runtime/runtime.js:63:40)
      at Generator.invoke [as _invoke] (/usr/local/lib/node_modules/serverless/node_modules/regenerator-runtime/runtime.js:293:22)
      at Generator.next (/usr/local/lib/node_modules/serverless/node_modules/regenerator-runtime/runtime.js:118:21)
      at step (/home/josh/new-website/node_modules/@serverless/platform-sdk/dist/utils/checkHttpResponse.js:7:191)
      at /home/josh/new-website/node_modules/@serverless/platform-sdk/dist/utils/checkHttpResponse.js:7:361
      at processTicksAndRejections (internal/process/task_queues.js:97:5)

Here is my environment information:

     Operating System:          linux
     Node Version:              12.19.0
     Framework Version:         2.15.0
     Plugin Version:            4.3.0
     SDK Version:               2.3.2
     Components Version:        3.4.3

I've tried:

  • logging out and logging back into serverless ❌
  • uninstalling and reinstalling serverless ❌

Even running serverless -v presents me with this error. Any ideas? Thank you!

EDIT: Not sure what the solution was, but I logged out of serverless, created a new account on the website, logged into serverless with that account, and updated the org field in my serverless.yml. It worked after that. Thanks for the answers and comments!

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    forum.serverless.com/t/… suggests "I switched devices (from home PC to work PC) and I was not logged in SLS on that device. Perhaps you need to sls login with your credentials first?" I find the "Please contact support and provide this identifier to reference this issue - GW23VXDFFZXT" very specific; is there a support vendor involved here? Commented Dec 17, 2020 at 20:17

1 Answer 1

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Please verify that the org name reflected in your serverless.yml file under the org property matches the name of the organization you created on app.serverless.com. If it doesn't, please rename the org property in your serverless.yml file to match.

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  • This was the case but I resolved that issue and was still presented with the error. I've resolved it now, but I'm not sure what the solution was. Commented Dec 17, 2020 at 21:04
  • I develop this product, and examined the logs on our end to find the initial mismatch where you were attempting to access an org to which you did not belong/own. Looking now, I see that there are several attempts to access an org "undefined". If you removed the value, but still left the org key in your serverless.yml file, you may have encountered this. In the future, feel free to reach out to support via live chat inside the dashboard. Thanks! Commented Dec 17, 2020 at 22:35

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