Autodesk Forge API: "this account doesn't exist." error

Question

When POSTing to: https://developer.api.autodesk.com/hq/v1/regions/eu/accounts{AccountId}/projects I get:

Error 404 Not Found

{
    "code": 1004,
    "message": "this account doesn't exist."
}

As I understand the AccountId is the hubId and it exists since https://developer.api.autodesk.com/project/v1/hubs/b.{AccountId} returns the account info.

What am I doing wrong?

Xiaodong Liang · Accepted Answer · 2021-03-02 03:08:04Z

1

it sounds the account is is not correct. When you integrate your web app (Forge client id) with the account, have you made a note with the account id?

or this id can also be found at browser address when you log in the module Account>>Admin

In addition, does your BIM account locate in US or EMEA? If US, it will not work using /regions/eu/

If you still have the problem, please send us the question at [email protected] with your account id. We can check at backend.

If you still have the problem,

answered Mar 2, 2021 at 3:08

Xiaodong Liang

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1 Comment

oli Over a year ago

The extra /regions/eu/ was the problem. Our production is located in EMEA but the test environment was provisioned in the US.

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