I'm experiencing issues retrieving log data from Loki in my Grafana dashboard. I've configured Loki to collect logs from various instances using Promtail, but I'm encountering an error when trying to query the logs. Error Message:
Status: 500. Message: Get "http://localhost:3100/loki/api/v1/query_range?direction=backward&end=1726510141705000000&limit=1000&query=topk%2810%2C+sum+by+%28user_agent%29+%28count_over_time%28%7Bfilename%3D~%22%2Fvar%2Flog%2Fapache2%2Faccess%5C%5C.log%7C%2Fvar%2Flog%2Fapache2%2Ferror%5C%5C.log%7C%2Fvar%2Flog%2Fapache2%2Fother_vhosts_access%5C%5C.log%7C%2Fvar%2Flog%2Fauth%5C%5C.log%7C%2Fvar%2Flog%2Fsyslog%7C%2Fvar%2Flog%2Fubuntu-advantage-timer%5C%5C.log%22%2C+job%3D~%22.%2A%22%7D+%7C++__error__%3D%22%22+%5B15m%5D%29%29%29&start=1726509241705000000&step=1000ms": EOF
This is my loki config file:
auth_enabled: false
server:
http_listen_port: 3100
grpc_listen_port: 9096
http_server_read_timeout: 300s
http_server_write_timeout: 300s
http_server_idle_timeout: 300s
common:
path_prefix: /tmp/loki
storage:
filesystem:
chunks_directory: /tmp/loki/chunks
rules_directory: /tmp/loki/rules
replication_factor: 1
ring:
kvstore:
store: inmemory
schema_config:
configs:
- from: 2020-10-24
store: boltdb-shipper
object_store: filesystem
schema: v11
index:
prefix: index_
period: 24h
ruler:
alertmanager_url: http://localhost:9093
query_scheduler:
max_outstanding_requests_per_tenant: 4096
frontend:
max_outstanding_per_tenant: 4096
query_range:
parallelise_shardable_queries: true
ingester:
chunk_idle_period: 15m # This increases the idle period before flushing a chunk
max_chunk_age: 2h
limits_config:
split_queries_by_interval: 5m
max_query_parallelism: 64
max_streams_per_user: 30000
max_global_streams_per_user: 0
And this is my loki service file:
[Unit]
Description=Loki service
After=network.target
[Service]
Type=simple
User=loki
ExecStart=/usr/local/bin/loki-linux-amd64 -config.file /usr/local/bin/config-loki.yml
[Install]
WantedBy=multi-user.target
This is the image of the error:

I am using these versions: loki 2.4.7_4 Grafana Version 10.1.1
While loading everything in dashboard, it is taking a lot of time. I checked the CPU utilization, and it's approximately 30-40%.
I also checked through explorer in grafana still getting the same error.
Can anyone help me resolve this error? I have been trying to fix it for a long time but haven't succeeded.