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i saw in a google training video can route a DialogFlow CX agent to a Vertex AI playbook (which I think is now called "agent" as well. The steps are: From the Building an Agent module, go to Start Page Select Routes Go to Transitions and select playbooks.

However, when I go to my Routes menu and then to Transitions, I don't see a Playbooks option to select.

Any ideas?

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Google rebranded Playbook as Vertex AI Agent Builder. You can create an agent in the Agent section and create playbook:

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Thanks, Yash. Figured it out - before they made the switch to Conversational Agents, you needed to actually request playbooks to be enabled in your project. All good now. Appreciate it.

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