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I'm trying to create a new subdomain (e.g., api-test.domain.com) using cPanel, but I keep getting this error:

Error: (XID 6k7jjw) The system failed to create the directory “” because of an error:

Here's what I've done:

  1. I'm using the cPanel web UI (and I also tried using the API).
  2. The directory is set to /home/user/public_html/api-test.domain.com
  3. I made sure the domain field is filled correctly.
  4. I also tried letting cPanel auto-generate the directory, but the error still appears.
Improve this question
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  • Can you give the output of ls -ld /home/user/public_html– it could just be a permissions thing. Commented May 1 at 19:45
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